International Patients

International Patients

We understand that getting medical treatment outside of your homeland can be a physically and mentally exhausting experience and we know it can also be stressful. Omni Hospitals International Patient Units try not only to make you feel at home but also to return to your country in good health.

The following steps will help you to contact us in a hassle-free and smooth manner and will help you to get a happy and safe medical experience.

 

Step 1: Learn about us

Through this website, we try to provide you with complete information about our range of hospitals, doctors and services. We strive to answer your doubts and questions as to why you should choose Omni Hospitals in India as your medical care destination. Take the time to find out who we are, where we are, what services we provide and what our hospital facilities are.

 

Step 2: Choosing your doctor

The vast Omni Hospitals of internationally qualified physicians ensure that you have the best treatment available in every medical department to provide you with the best treatment options possible. Our medical alliance represents 55 medical specialties and provides you with a section of the doctor and their profiles on this website. We request you to fill out the request information form first so that we can refer you to the appropriate doctor and location.

 

Step 3: 48 hours response time

Omni Hospitals aims to respond to your question within 48 hours. Depending on the nature of the medical assistance required, the response may include advice on medical policy along with the quote or if he / she wants to know more about the physician or wants to see recent reports, we will contact you accordingly.

 

Step 4: Arrange the trip

If you are going abroad for the first time for medical reasons, here are some facilities that can help you plan your trip nicely.

  • Ask your doctor if it is appropriate to travel abroad with the medical conditions you have.
  • Once you have decided to continue your treatment abroad, inform your local doctor so that you can continue your further treatment without restraint.
  • When choosing an international hospital that best suits your needs, you should consider hospital accreditation, awards and recognitions, facilities and equipment, etc.
  • Check the evidence and experience of the doctor treating you.
  • Learn about the procedure and compare your expectations with those that can be achieved through surgery. Also find out about necessary care, recovery time, physical therapy, etc.
  • Please note that in most cases the final decisions on your treatment will be made after the doctor meets you and examines you personally. Your doctor, after examining you, may decide that you are not fit for surgery or recommend treatment that is different from what you thought.
  • Some documents should always be with you. Make sure you carry multiple copies of it and keep the originals in a safe place while abroad.
  • Remember to take with you these medical reports and any medications, such as x-rays, MRIs, health histories, photographs, immunization records, prescriptions and other health records related to surgery.
  • Passport and Visa: You and your travel companion (if any) will need a passport. Depending on the country you are traveling to, you may not need a visa.
  • Credit Cards, Debit Cards and Passenger Checks: Bring some local currency, traveler’s checks and one or two major credit cards and debit cards.
  • Carry any valid proof of your driving license or identity and make sure it is valid when you travel.

 

Step 5: You are staying in India

The International Patient Unit of Omni Hospitals can help you manage your stay in the famous five star, three-star or comfortable guest rooms and make your next treatment if needed, according to your budget.

 

Step 6: Things to keep in mind while you are in our hospital

Hospital Registration: To register at our hospital you have to submit your passport at the registration counter. The hospital will keep a copy of your passport (photo page and visa page) in the hospital record. It is mandatory and based on the directions given by the Government of India.

Visa: If you are traveling on a medical visa, you must register with the Foreigners Regional Registration Office within 14 days of your arrival. The prescribed format is available at the International Patient Service Desk. Patients from Pakistan and Bangladesh should register their arrival at the nearest police station / commissioner’s office within 24 hours. Please see our visa / transportation document for instructions.

 

International Insurance: At Omni Hospital, we work with some international insurance providers and the list is available at the International Patient Service Desk / Admission Counter. We do not process / accept any other foreign insurance coverage for cashless (insurance cover) treatment. The insurance coverage provided by the companies on our list is valid only for patient-related policies that require more than 48 hours of hospital stay and is subject to the approval of the insurance providers. At the time of admission, you will need to make a deposit in the in-patient billing section based on your room category. If the insurance is not approved within 48 hours of entry, this amount will be refunded upon receipt of payment authority from your insurance provider.

Payments: We accept all major credit cards such as Visa, MasterCard, Amex & Cirrus and Travelers checks. We also accept payment for patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Rial, UAE Dirham, Kuwaiti Dinar, Saudi Rial, Singapore Dollar etc. We have a payment gateway on the selected website.

Frequently Asked Questions

Securing a medical appointment

You or your attendant can contact the International Patients Service Centre of the location of your choice, via telephone, fax, email or letter. Details are available at the Contact us section of this website. Alternatively, you can fill in the form available on the website in the Ask Us section.
You must provide all relevant information on your medical condition, including scans, medical history, and current medication etc. If you have been referred to Omni Giggles by a doctor in your home country, please carry the contact details of the doctor.
Yes. You can contact the OMNI International Patients center of our various OMNI locations directly, with details of your medical history and treatment sought. Our International Patient Service Co-ordinators will recommend and also schedule an appointment, with an appropriate specialist.
Definitely. Once you have consulted the appropriate specialist, our Relationship Manager will give you a complete plan on the approximate length of stay at the hospitals and the total cost of the treatment, along with the necessary pre/post-treatment care.

Visiting India

It is similar to obtaining a visa for regular travel purpose. However, if your treatment requires frequent visits, you may opt for multiple entry visas for which you need a letter from the hospitals.

FRRO stands for Foreigners Regional Registration Office and this is required if you are traveling for a medical requirement and have a Visa type ‘M’ which means ‘Medical’. This Visa gives you multiple entries and provides you a longer stay in India. Our Patient Services Co-ordinators will do the processing for your registration and you will just need to follow their instruction on the same. You are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. The prescribed format for the same is also available at the International Patients Service Desk.

Patients from Pakistan and Bangladesh are required to register their arrival within 24 hours with the nearest Police Station/Commissioner’s Office. Please refer to our Visa/Transit document for instructions.

Yes indeed. Please contact the International patient’s services department at the location you have chosen please refer to the Contact us section on this website for details, and let them know your travel plans and request for pick up.

Stay at OMNI Hospitals

You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.
Our team at the International Patients services departments will organise the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.
You can keep our staff at the International Patients services departments informed and the necessary hotel accommodation arrangements can be made based on your budget.
At OMNI Hospitals, your primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our International Patients Service Co-ordinators.
Apart from the medical and nursing care providers, you will meet staff from the International Patients Services Centre daily as well as your dietitian and physiotherapist if medically required and the housekeeping staff who will be cleaning your room.
We do not encourage this practice and if you would like to contribute to our staff’s welfare, you can go to the Employee Benevolence Fund. You can contact our staff at the International Patients department for more details.

Your loved ones can reach you by giving the contact numbers of the hospital that you are in. Hospital telephone numbers are available in the Contact us section of this website.

To make an international call you have two options.

Dial ‘0’ from the phone provided in your room and dial your country code followed by area code and then the mobile or landline number.Dial ‘9’ to get connected to our operator who would connect you to the destination.

Please note that all international calls are charged on pulse rates that vary by country and this will be added to your bill.

Most of our OMNI locations have areas designated for prayer and cater to major religious faiths such as Christianity, Islam, Hinduism, Buddhism etc. We also have counseling and pastoral services. Our International patient’s service departments can guide you on this.

Payment Process

We accept all major credit cards like VISA, MASTER CARD, AMEX & CIRRUS and Traveler’s cheque. We also accept payment for In-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars etc. We also have an online payment gateway on our website for select locations.

Discharge Process

Your primary consultants will inform the date of your discharge. At the time of discharge, your nurse will detail you on the treatment/surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.
You can write to our International Patients Division on your progress and they will help you keep in touch with your doctors at OMNI. Do mention your hospital registration number in all your communications with the hospital.
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